Help Center

Frequently Asked Questions-FAQ's

Ordering

Once I place my order, will I receive a confirmation email?

Yes! Once your order has been placed, and payment information has been entered during checkout, you will receive your confirmation email. You do not need to wait for us to send one to you. You will receive one automatically. After this, rest assured that your order has been placed, and that your order will ship/be ready for local pickup, on the hatch date that you selected. You can also select during checkout, to receive notifications via mobile phone number, rather than email.

Can I place multiple orders for an entire year, or pre-order hatch dates in advance?

Yes! You can order multiple hatch dates on one order, however if you have been approved for Special Payment Terms, you must place orders with only one hatch date per order. Feed Stores also need to place orders by hatch date. All Hatch Dates are currently online, for orders of more than 1000 layer chicks per hatch date please email us at sales@jenkshatchery.com.

How do I check on my order?

You can check the status of your order at any time, by clicking the "Check The Status of Your Order" link, near the bottom and top of the page. You will be prompted to enter your email address and your order number. If you created an account, you can also check your order status by logging into your account.

You can also give us a call at 541-928-8928 or send us an email at info@jenkshatchery.com and we would be happy to check on your order for you!

Do you take phone orders? I do not want to order online.

Yes, we do. If you call us at 541-928-8928, we can place an order over the phone for you. We will need an email address if you would like to receive an emailed confirmation for your order. A credit card is required to place an order.

I tried calling, but your phone went to voicemail.

We normally have people standing by to answer phone calls between 9 am PT, and 5:00 PT, Monday-Friday.

If you call and we do not answer, please leave us a voicemail and we will call you back as soon as we can. Especially during peak season, we may not always be able to answer your call right away, if our other lines are also in use at the moment.

We appreciate your patience!

How do I change my order?

Please call us at 541-928-8928 to change your existing, placed order. You will then receive an updated confirmation email, stating your new total, and updated quantities/hatch date(s).

You can also send us an email at info@jenkshatchery.com and we would be happy to help!

Do you sell to feed stores or offer wholesale pricing?

Yes, we do. You will need a password from us to login to the wholesale site though. Please call us for more information. Please be prepared to provide us with your sellers permit, commercial feed license, or other proof of store ownership. You can also email this information to sales@jenkshatchery.com and Katie, our Office Manager will help set up your Feed Store Account. To qualify for Wholesale Pricing you must order 4000+ layers per season.

I don't see a hatch date that I wanted to order from. What can I do?

If you do not see the hatch date that you wanted to order from, it is most likely sold out or not available online yet. We are hatching every other Monday starting 1/27/2025, if you would like to be added to our Overhatch list please call us at 541-928-8928 and we would be happy to add you to our list!

How do I remove an item from my cart?

Click the floating cart icon to the right of your screen, about halfway up. In the cart, click remove, next to the item that you want to remove. You can then click "continue shopping," and you will be redirected back to the last product page that you were on.

Help?! My Cart won't allow me to proceed due to needing to add more chicks to the cart

Google Chrome and Safari are the best browsers to use with our website, however you need to make sure that you clear your cookies, browsing history and saved data or these browsers may remember previous cart information and will not allow you to proceed. It is important to allow cookies on our website as that is how we apply volume discount pricing to your order, if you have any trouble placing an order online please call us at 541-928-8928 Monday-Friday 9:00am-5:00pm PST and we would love to help!

Shipping

Where do you ship to?

We ship to all 50 states, however we only ship via USPS Priority Mail to Oregon, Washington and Idaho. All other states must book orders over the phone at 541-928-8928 as the rest of the US is only available for Alaska Air Cargo Shipments. These shipments require a minimum of 25 chicks and have a $75 booking fee, however that fee is waived if you order more than 100 chicks per hatch date. This safety guarentees next day shipping no matter where you are! For Hawaii orders, we need 2 weeks notice to fill an Import Permit with HDOAC, we cannot ship to Hawaii if there are active cases of HPAI (Avian Influenza) in Oregon. Hawaii shipments are sent via USPS Priority Mail as they have to be inspected by HDOAC upon arrival for their permit paperwork.

How long does it take for my shipment to arrive?

Your chicks will arrive within 1 to 3 days after they are shipped. All chicks ship on the hatch date. Some locations will receive chicks overnight, while others may require a full 3 days. If you have questions about shipping time to your location, please call us.

How are my chicks shipped?

All chicks are shipped via USPS Priority Mail to Oregon, Washington and Idaho. USPS is the only carrier which accepts live poultry. For all other states, we ship via Alaska Air Cargo at airports that allow PetConnect (a specialized way to ship live animals using air cargo). For orders for 25 to 99 chicks will incur a $75 handling and booking fee. Orders for 100+ chicks will have this fee waived, and will ship by Alaska Air Cargo, FREE. To check if a city near you offers PetConnect shipping click here: https://www.alaskacargo.com/shipping/locations

Is it safe to have my chicks shipped?

Yes it is! We have a very good working relationship with USPS, thus it is very safe to have your chicks shipped. We rarely run into shipment issues, but if one does occur, please take a picture of the box, with the chicks in it at your post office, and have a postal employee witness it. Please send us the picture and we will file a claim with USPS. We will also work with USPS to determine what was the cause of the issue. We will always follow up with you and make things right, if an issue does occur. Please visit our refund policy for more information.

I received some DOA's in my chick shipment, what should I do?

Please take a picture of the box, at the post office, and have a USPS employee witness it. Using our online claim form, please send us the pictures and we will follow up with you. A picture is required to receive a credit, and the claim form, must be received within 72 hours of arrival of your chicks, to be eligible for a refund.

A link to our refund policy and directions for using our online claim form, can be found here: https://jenks-hatchery-inc.myshopify.com/pages/refund-policy

Do you ship chicks year round? Is weather ever an issue?

Yes we do! Weather can certainly pose issues throughout the year, fortunately, we are well prepared. We have summer boxes, as well as winter boxes. We determine the proper box to use for your order, by recording the high and low temperature of your location, for the expected arrival date, on the fulfillment label on your chick box, and then selecting the appropriate box. For extremely cold locations, we can also utilize specialized insulating pads, and heat packs.

How many chicks do you put in a box?

Typically we put 25 chicks in a 25 ct. box, 50 chicks in a 50 ct. box, and 100 chicks in a 100 ct. box. However depending upon the weather, and the quantity of chicks that you order, this may vary. In very warm weather, we will usually put a maximum of 15 chicks in a 25 ct. box, 30 chicks in a 50 ct. box, and 80 chicks in a 100 ct. box. We can ship a minimum of 10 chicks.

What is the green stuff in the box?

The "green stuff" is called HydroGel 95, HydroGel is a hydration supplement that provides electrolytes, protein and probiotics to the chicks during transit.

Payments

When will my payment be processed?

Typically, all orders are to be paid for at checkout. We do offer special payment terms for multiple hatch date orders, which may allow payment on the Friday before the hatch date, HOWEVER, THIS REQUIRES PRIOR APPROVAL.

For more information about our payment terms and conditions, click here.

What if my payment declines?

If we attempt to process payment, and the payment declines, we will contact you immediately. We will not place your order until payment processes successfully.

If you placed orders for APPROVED multiple hatch date payment terms, and payment declines, we will contact you immediately. If payment is not able to be processed successfully by 12:00 PM (PT) on the hatch date, your order will not be shipped, unless you call us and make arrangements for payment. Please call us immediately if you have reason to believe that a payment might decline.

What types of payment do you accept?

We accept only credit/debit cards for ship orders. Pickup orders or feed store orders, may be paid for by credit/debit card, cash, or by check, upon prior approval. Call us if you would like to pay in cash or by check, for pickup or feed store orders. The default payment method is credit/debit card. We accept all major credit/debit card providers. A full list of carriers is provided at the bottom of each page.

What if it is my first time placing a multiple hatch dates order? Do I need to prepay?

Yes, we do require payment up front at the time of order placement, for first time multiple hatch date orders.

Click here for more information or to see our full policies page, click here.

Is my payment information safe?

Yes it is. We are PCI Level 1 compliant. We do not handle your payment information nor do we keep record of it. All information is stored in secure servers maintained by top notch security companies who manage online payments for companies such as Target, K-Mart, Bi-Mart, etc. The company who manages your information is Stripe. We do not share or disclose any of your information, at any time.

Minimum Orders

Do you have a minimum order policy?

Yes we do, please click the link below to learn more.Minimum Order Policy

Vaccinations

Do you use antibiotics?

No, we do not. None of our chicks are vaccinated using antibiotics. As we supply a commercial organic customer, this is standard practice for us. We are not allowed to use any antibiotics.

Is Marek's/IBD vaccination included, or does it cost extra?

We include Marek's vaccination in each chick that we sell. We do not charge extra for that vaccination. We do however, offer optional additional vaccinations, which do cost extra.

Is it possible to "Opt- Out" of Marek's/IBD Vaccines?

No, we can no longer offer unvaccinated chicks from our facility (excluding poults.) We have implemented this change in order to reduce labor costs and boost chick quality to it's highest possible level. Our new vaccination machine, vaccinates the chicks while they are still in the egg three days before hatch. This reduces overall stress to the chicks, as the needle does not touch the chick, instead the yolk sac is vaccinated, just before it is drawn up within the chick, as the chick begins moving into the hatching position.

This process is performed in an ultra sterile environment, utilizing cutting edge, top of the line technology. In between each egg injection, the vaccination needle is completely sanitized using a closed sanitation system. Additionally, all eggs are candled using an infrared system which determines whether eggs are viable or not. Any infertile or non-viable eggs are removed from the system. As a result of this, setting aside non vaccinated viable eggs is not possible, as once eggs enter this system, they cannot be removed, if they are deemed to contain a viable chick within the egg.

Accounts

Do I have to create an account?

No, but we highly recommend creating one. Creating an account will also allow you to check out more quickly in the future. However, if you are approved for Special Payment Terms in order to place your order online you must be logged into your account.

I forgot my password. What do I do?

Click forgot password where you would normally login, and you will be sent an email link with an access code.

Cancellations

How do I cancel my order?

If you need to cancel an order, please call us at 541-928-8928 or send us an email at info@jenkshatchery.com. Please note that we may not be able to cancel your order, after a certain point. Please click the link to view our cancellation policy, in detail.For orders which have already been paid for, (all orders except for approved special payment term orders) we will assess a 10% cancellation charge.Cancellation Policy

General Questions

Do you offer a catalog?

Unfortunately, we do not offer a catalog, but we do have our breeds, pricing and available hatch dates seperated by Local Pickup or your shipping zone here.

Will I receive extra chicks in my order?

We try to include 2% extra if we have them available!

Do you have a sexing policy for pullet chicks?

Yes we do, we guarantee 95% accuracy on all sexed pullets. We don't do any vent sexing at our hatchery, but we do have a few sexable breeds which are either feather sexable, or color-sexable. A link to our sexing policy can be found here:

I was shorted on my order, what should I do?

Please fill our the mistakes/miscounts form found here, and then call us. We take customer satisfaction very seriously. On your fulfillment label, on the side of each box, should be an initial belonging to the person responsible for the correct fulfillment of your order. Please let us know what the initial on your label is, we will make sure to make things right. Please take pictures of the chicks you did receive and your box labels and attach them to the form or text them to use at 541-527-7175, once we receive the photos we can reimburse you, credit you or discuss reshipment if the missing amount of chicks qualifies under the minimum shipment policy.

*We require that you send in your claim form to us and contact us regarding an issue within 48 hours of receiving your chicks.*

Do you ship adult birds (started pullets)?

Unfortunately, we do not offer adult birds, due to the biosecurity risk. We only offer day old poultry. The term "pullet" on our website is referring to a female chick, not a started pullet.

Do you have a refund policy?

Yes we do! It can be found here.

What feed stores do you work with so I can purchase chicks?

We love working with locally-owned/ family owned feed stores, you can check out the list of feed stores that we work with here: https://jenkshatchery.com/pages/feed-store-partners

Do you offer Turkeys, Waterfowl or Meat Birds (Broilers)

No, since we are NPIP Certified SE Clean, MS/MG Clean, Avian Influenza Clean and Pullorum-Typhoid Free we have to be extremely picky on the breeds that we allow into the hatchery, in order for us to offer a breed all these certifications must be offered by the breeder/supplier. Here is a list of places we recommend Turkeys, Waterfowl, Geese and Broilers:

-Turkeys-

Valley of the Moon Turkeys, West Virginia and Dunlap Hatchery, Idaho

-Ducklings and Goslings-

Freedom Ranger Hatchery, Pennsylvania and Dunlap Hatchery, Idaho

-Cornish Cross Broilers-

Dunlap Hatchery, Idaho

-Red Broilers and Freedom Rangers-

Freedom Ranger Hatchery, Pennsylvania