Yes! Once your order has been placed, and payment information has been entered during checkout, you will receive your confirmation email. You do not need to wait for us to send one to you. You will receive one automatically. After this, rest assured that your order has been placed, and that your order will ship/be ready for local pickup, on the hatch date that you selected. You can also select during checkout, to receive notifications via mobile phone number, rather than email.

You can check the status of your order at any time, by clicking the "Check The Status of Your Order" link, near the bottom and top of the page. You will be prompted to enter your email address and your order number. If you created an account, you can also check your order status by logging into your account.

Yes, we do. If you call us at 541-928-8928, we can place an order over the phone for you. We will need an email address if you would like to receive an emailed confirmation for your order. A credit card is required to place an order. 

We normally have people standing by to answer phone calls between 8 am PT, and 5:00 PT, Monday-Friday. 

If you call and we do not answer, please leave us a voicemail and we will call you back as soon as we can. Especially during peak season, we may not always be able to answer your call right away, if our other lines are also in use at the moment. 

We appreciate your patience!

Please call us at 541-928-8928 to change your existing, placed order. You will then receive an updated confirmation email, stating your new total, and updated quantities/hatch date(s).

Yes, we do. You will need a password from us to login to the wholesale site though. Please call us for more information. Please be prepared to provide us with your sellers permit, commercial feed license, or other proof of store ownership.

If you do not see the hatch date that you wanted to order from, it is most likely sold out. Please select one of the available hatch dates. You may also call us to see if we can place a special order for you, for a hatch date that is not listed on the website.

Click the floating cart icon to the right of your screen, about halfway up. In the cart, click remove, next to the item that you want to remove. You can then click "continue shopping," and you will be redirected back to the last product page that you were on.

We ship to all 50 states, including Hawaii* and Alaska. 

*We can ship only chicks to Hawaii, no turkeys or ducks, due to special species specific import restrictions. All orders to be shipped to Hawaii must be placed at least 14 days before the expected hatch date, to allow us time to obtain the proper shipment and import/export permits, from the HDOA.

Your chicks will arrive within 1 to 3 days after they are shipped. All chicks ship on the hatch date. Some locations will receive chicks overnight, while others may require a full 3 days. If you have questions about shipping time to your location, please call us.

All chicks are shipped via USPS Priority Mail. USPS is the only carrier which accepts live poultry. 

Yes it is! We have a very good working relationship with USPS, thus it is very safe to have your chicks shipped. We rarely run into shipment issues, but if one does occur, please take a picture of the box, with the chicks in it at your post office, and have a postal employee witness it. Please send us the picture and we will file a claim with USPS. We will also work with USPS to determine what was the cause of the issue. We will always follow up with you and make things right, if an issue does occur. Please visit our refund policy for more information.

Please take a picture of the box, at the post office, and have a USPS employee witness it. Using our online claim form, please send us the pictures and we will follow up with you. A picture is required to receive a credit, and the claim form, must be received within 72 hours of arrival of your chicks, to be eligible for a refund.

 A link to our refund policy can be found here:  https://jenks-hatchery-inc.myshopify.com/pages/refund-policy

Yes we do! Weather can certainly pose issues throughout the year, fortunately, we are well prepared. We have summer boxes, as well as winter boxes. We determine the proper box to use for your order, by recording the high and low temperature of your location, for the expected arrival date, on the fulfillment label on your chick box, and then selecting the appropriate box. For extremely cold locations, we can also utilize specialized insulating pads, and heat packs.

Typically we put 25 chicks in a 25 ct. box, 50 chicks in a 50 ct. box, and 100 chicks in a 100 ct. box. However depending upon the weather, and the quantity of chicks that you order, this may vary. In very warm weather, we will usually put a maximum of 15 chicks in a 25 ct. box, 30 chicks in a 50 ct. box, and 80 chicks in a 100 ct. box. We can ship a minimum of 10 chicks.

Typically, all orders are to be paid for at checkout. We do offer special payment terms for multiple hatch date orders, which may allow payment on the hatch date, HOWEVER, THIS REQUIRES PRIOR APPROVAL. 

If we attempt to process payment, and the payment declines, we will contact you immediately.  We will not place your order until payment processes successfully.

If you placed orders for APPROVED multiple hatch date payment terms, and payment declines, we will contact you immediately. If payment is not able to be processed successfully by 12:00 PM (PT) on the hatch date, your order will not be shipped, unless you call us and make arrangements for payment. Please call us immediately if you have reason to believe that a payment might decline.

We accept only credit/debit cards for ship orders. Pickup orders or feed store orders, may be paid for by credit/debit card, cash, or by check, upon prior approval. Call us if you would like to pay in cash or by check, for pickup or feed store orders. The default payment method is credit/debit card. We accept all major credit/debit card providers. A full list of carriers is provided at the bottom of each page.

Yes, we do require payment up front at the time of order placement, for first time multiple hatch date orders.

Click here for more information or to see our full policies page, click here.

Yes it is. We are PCI Level 1 compliant. We do not handle your payment information nor do we keep record of it. All information is stored in secure servers maintained by top notch security companies who manage online payments for companies such as Target, K-Mart, Bi-Mart, etc. The company who manages your information is Stripe. We do not share or disclose any of your information, at any time.

Yes we do, please click the link below to learn more.

No, we do not. None of our chicks are vaccinated using antibiotics. As we supply a commercial organic customer, this is standard practice for us. We are not allowed to use any antibiotics.

We include Marek's vaccination in each chick that we sell. We do not charge extra for that vaccination. We do however, offer optional additional vaccinations, which do cost extra.

No, but we highly recommend creating one. Creating an account will also allow you to check out more quickly in the future.

Click forgot password where you would normally login, and you will be sent an email link to make a new password.

If you need to cancel an order, please call us at 541-928-8928. Please note that we may not be able to cancel your order, after a certain point. Please click the link to view our cancellation policy, in detail.

For orders which have already been paid for, (all orders except for approved special payment term orders) we may assess a 6% cancellation charge.

Cancellation Policy

We do not have a retail catalog. We currently display all available varieties, pricing, and information, on our website.

We do however, currently offer a 2019 PDF, downloadable catalog for Feed Store/Wholesale customers. Please call us if you are a feed store/wholesale customer, and would like a catalog. Proof of status is required to receive a Feed Store/Wholesale catalog.

For Cornish Cross, we ship 4% extra in each order. For all other varieties we usually will include 1 or 2 extra chicks per box. If we run short on a hatch, we will withhold extra chicks to avoid shorting customers, and your box will show a stamp, stating that no extras were included.

Yes we do, we guarantee 90% accuracy on all sexed pullets. We don't do any vent sexing at our hatchery, but we do have a few sexable breeds which are either feather sexable, or color-sexable. 

Please fill our the mistakes/miscounts form found here, and then call us. We take customer satisfaction very seriously. On your fulfillment label, on the side of each box, should be an initial belonging to the person responsible for the correct fulfillment of your order. Please let us know what the initial on your label is, we will make sure to make things right. 

*We require that you send in your claim form to us and contact us regarding an issue within 48 hours of receiving your chicks.*

We no longer have the box fee. All charges are included in the price per chick.

Yes, they usually do. If you plan to raise your chicks on conventional feed, use a 21%-22% protein chick starter, crumble. Feed this for 10 days up to 4 weeks, depending upon the recommendation of the feed supplier, leaving feed out all the time. After this period, transition to a lower protein "broiler grower" ration. Take care to restrict feeding. Typically it is suggested to leave feed out for 12 hours, then take it away for 12 hours. This will help to slow the growth rate for Cornish Cross. 

A comprehensive guide, relating to how to raise all poultry that we have to offer can be found here.

Yes we do! It can be found here.