Yes! Our site is specifically designed to allow you to add multiple hatch dates and breeds to your order. 

Many customers place their entire years' orders, on one order placement.

Here's how to do this:

1) Once you have added all hatch dates and varieties that you want to order to your cart, click "Checkout." 

2) Fill in your contact information and shipping information.

3) If you want to pay up front for your entire order, click Credit Card, and enter your payment information.

-We also allow multiple hatch date orders to be paid for per hatch date/ship date, instead of upfront at the time of order placement, but this requires special approval. Gaining approval is very simple!

                   Click here for more information about special payment terms.

We normally have people standing by to answer phone calls between 8 am PT, and 5:00 PT, Monday-Friday. 

If you call and we do not answer, please leave us a voicemail and we will call you back as soon as we can. Especially during peak season, we may not always be able to answer your call right away, if our other lines are also in use at the moment. 

We appreciate your patience!

Please call us at 541-928-8928 to change your existing, placed order. You will then receive an updated confirmation email, stating your new total, and updated quantities/hatch date(s).

Click the floating cart icon to the right of your screen, about halfway up. In the cart, click remove, next to the item that you want to remove. You can then click "continue shopping," and you will be redirected back to the last product page that you were on.

We ship to all 50 states, including Hawaii* and Alaska. 

*We can ship only chicks to Hawaii, no turkeys or ducks, due to special species specific import restrictions. All orders to be shipped to Hawaii must be placed at least 14 days before the expected hatch date, to allow us time to obtain the proper shipment and import/export permits, from the HDOA. Orders to Hawaii must be placed by phone. Please call us at 541-928-8928 to place an order for shipment to Hawaii.

Please take a picture of the box, at the post office, and have a USPS employee witness it. Using our online claim form, please send us the pictures and we will follow up with you. A picture is required to receive a credit, and the claim form, must be received within 72 hours of arrival of your chicks, to be eligible for a refund.

 A link to our refund policy and directions for using our online claim form, can be found here:  https://jenks-hatchery-inc.myshopify.com/pages/refund-policy

The "green stuff" is called GroGel. GroGel is a hydration and nutrition supplement. We include this in every order, at no additional charge. GroGel is comprised of gellified water, prebiotics, probiotics, and vitamins. This supplement greatly increases the viability of chicks during shipment, as it provides them with hydration and nutrition. GroGel does not affect an organic farm status certification at all, and is very safe for your chicks, in fact, it is beneficial to their success! See the ingredient link below for the ingredient list. 

GroGel Plus B ingredient list

Typically, all orders are to be paid for at checkout. We do offer special payment terms for multiple hatch date orders, which may allow payment on the hatch date, HOWEVER, THIS REQUIRES PRIOR APPROVAL. 

If we attempt to process payment, and the payment declines, we will contact you immediately.  We will not place your order until payment processes successfully.

If you placed orders for APPROVED multiple hatch date payment terms, and payment declines, we will contact you immediately. If payment is not able to be processed successfully by 12:00 PM (PT) on the hatch date, your order will not be shipped, unless you call us and make arrangements for payment. Please call us immediately if you have reason to believe that a payment might decline.

Yes, we do require payment up front at the time of order placement, for first time multiple hatch date orders.

Click here for more information or to see our full policies page, click here.

Yes it is. We are PCI Level 1 compliant. We do not handle your payment information nor do we keep record of it. All information is stored in secure servers maintained by top notch security companies who manage online payments for companies such as Target, K-Mart, Bi-Mart, etc. The company who manages your information is Stripe. We do not share or disclose any of your information, at any time.

Yes we do, please click the link below to learn more.

Click forgot password where you would normally login, and you will be sent an email link to make a new password.

If you need to cancel an order, please call us at 541-928-8928. Please note that we may not be able to cancel your order, after a certain point. Please click the link to view our cancellation policy, in detail.

For orders which have already been paid for, (all orders except for approved special payment term orders) we will assess a 7% cancellation charge.

Cancellation Policy

We do, although we also currently display all available varieties, pricing, and information, on our website.

We will be sending out our 2020 110th anniversary catalog in December. 

To be added to this list, please go to our homepage and fill out the catalog request form, which can be found at the bottom of the page, or click here.

We also offer a downloadable catalog for Feed Store/Wholesale customers. Please call us if you are a feed store/wholesale customer, and would like a catalog. Proof of status is required to receive a Feed Store/Wholesale catalog.

Yes we do, we guarantee 95% accuracy on all sexed pullets. We don't do any vent sexing at our hatchery, but we do have a few sexable breeds which are either feather sexable, or color-sexable. 

Please fill our the mistakes/miscounts form found here, and then call us. We take customer satisfaction very seriously. On your fulfillment label, on the side of each box, should be an initial belonging to the person responsible for the correct fulfillment of your order. Please let us know what the initial on your label is, we will make sure to make things right. 

*We require that you send in your claim form to us and contact us regarding an issue within 48 hours of receiving your chicks.*

We no longer have the box fee. All charges are included in the price per chick.

Yes, they usually do. If you plan to raise your chicks on conventional feed, use a 21%-22% protein chick starter, crumble. Feed this for 10 days up to 4 weeks, depending upon the recommendation of the feed supplier, leaving feed out all the time. After this period, transition to a lower protein "broiler grower" ration. Take care to restrict feeding. Typically it is suggested to leave feed out for 12 hours, then take it away for 12 hours. This will help to slow the growth rate for Cornish Cross. 

A comprehensive guide, relating to how to raise all poultry that we have to offer can be found here.

Yes we do! It can be found here.