Help Center

Frequently Asked Questions-FAQ's

Ordering

How do I place an order?

Once I place my order, will I receive a confirmation email?

How do I check on my order?

Do you take phone orders? I do not want to order online.

I tried calling, but your phone went to voicemail.

Do you sell to feed stores or offer wholesale pricing?

How do I change my order?

I don't see a hatch date that I wanted to order from. What can I do?

How do I remove an item from my cart?

Shipping

Where do you ship to?

How long does it take for my shipment to arrive?

How are my chicks shipped?

Is it safe to have my chicks shipped?

I received some DOA's in my chick shipment, what should I do?

Do you ship chicks year round? Is weather ever an issue?

How many chicks do you put in a box?

Payments

When will my payment be processed?

What if my payment declines?

What types of payment do you accept?

What if it is my first time placing a large order? Do I need to prepay?

Is my payment information safe?

Minimum Orders

Do you have a minimum order policy?

Vaccinations

Do you use antibiotics?

Is Marek's vaccination included, or does it cost extra?

Accounts

Do I have to create an account?

I forgot my password. What do I do?

Cancellations

How do I cancel my order?

General Questions

Do you offer a catalog?

Will I receive extra chicks in my order?

I was shorted on my order, what should I do?

Do you still charge extra for each box?

Do Cornish Cross require special feeding restrictions?