Help Center
Frequently Asked Questions-FAQ's
Ordering
Once I place my order, will I receive a confirmation email?
Can I place multiple orders for an entire year, or pre-order hatch dates in advance?
Yes! Our site is specifically designed to allow you to add multiple hatch dates and breeds to your order.
Many customers place their entire years' orders, on one order placement.
Here's how to do this:
1) Once you have added all hatch dates and varieties that you want to order to your cart, click "Checkout."
2) Fill in your contact information and shipping information.
3) If you want to pay up front for your entire order, click Credit Card, and enter your payment information.
-We also allow multiple hatch date orders to be paid for per hatch date/ship date, instead of upfront at the time of order placement, but this requires special approval. Gaining approval is very simple!
Click here for more information about special payment terms.
How do I check on my order?
Do you take phone orders? I do not want to order online.
I tried calling, but your phone went to voicemail.
We normally have people standing by to answer phone calls between 8 am PT, and 5:00 PT, Monday-Friday.
If you call and we do not answer, please leave us a voicemail and we will call you back as soon as we can. Especially during peak season, we may not always be able to answer your call right away, if our other lines are also in use at the moment.
We appreciate your patience!
How do I change my order?
Please call us at 541-928-8928 to change your existing, placed order. You will then receive an updated confirmation email, stating your new total, and updated quantities/hatch date(s).
Do you sell to feed stores or offer wholesale pricing?
I don't see a hatch date that I wanted to order from. What can I do?
How do I remove an item from my cart?
Click the floating cart icon to the right of your screen, about halfway up. In the cart, click remove, next to the item that you want to remove. You can then click "continue shopping," and you will be redirected back to the last product page that you were on.
Shipping
Where do you ship to?
How long does it take for my shipment to arrive?
How are my chicks shipped?
Is it safe to have my chicks shipped?
I received some DOA's in my chick shipment, what should I do?
Please take a picture of the box, at the post office, and have a USPS employee witness it. Using our online claim form, please send us the pictures and we will follow up with you. A picture is required to receive a credit, and the claim form, must be received within 72 hours of arrival of your chicks, to be eligible for a refund.
A link to our refund policy and directions for using our online claim form, can be found here: https://jenks-hatchery-inc.myshopify.com/pages/refund-policy
Do you ship chicks year round? Is weather ever an issue?
How many chicks do you put in a box?
What is the green stuff in the cups in the box?
The "green stuff" is called GroGel. GroGel is a hydration and nutrition supplement. We include this in every order, at no additional charge. GroGel is comprised of gellified water, prebiotics, probiotics, and vitamins. This supplement greatly increases the viability of chicks during shipment, as it provides them with hydration and nutrition. GroGel does not affect an organic farm status certification at all, and is very safe for your chicks, in fact, it is beneficial to their success! See the ingredient link below for the ingredient list.
Payments
What if my payment declines?
If we attempt to process payment, and the payment declines, we will contact you immediately. We will not place your order until payment processes successfully.
If you placed orders for APPROVED multiple hatch date payment terms, and payment declines, we will contact you immediately. If payment is not able to be processed successfully by 12:00 PM (PT) on the hatch date, your order will not be shipped, unless you call us and make arrangements for payment. Please call us immediately if you have reason to believe that a payment might decline.
What types of payment do you accept?
Is my payment information safe?
Yes it is. We are PCI Level 1 compliant. We do not handle your payment information nor do we keep record of it. All information is stored in secure servers maintained by top notch security companies who manage online payments for companies such as Target, K-Mart, Bi-Mart, etc. The company who manages your information is Stripe. We do not share or disclose any of your information, at any time.
Vaccinations
Do you use antibiotics?
Is Marek's/IBD vaccination included, or does it cost extra?
Is it possible to "Opt- Out" of Marek's/IBD Vaccines?
No, we can no longer offer unvaccinated chicks from our facility (excluding poults.) We have implemented this change in order to reduce labor costs and boost chick quality to it's highest possible level. Our new vaccination machine, vaccinates the chicks while they are still in the egg three days before hatch. This reduces overall stress to the chicks, as the needle does not touch the chick, instead the yolk sac is vaccinated, just before it is drawn up within the chick, as the chick begins moving into the hatching position.
This process is performed in an ultra sterile environment, utilizing cutting edge, top of the line technology. In between each egg injection, the vaccination needle is completely sanitized using a closed sanitation system. Additionally, all eggs are candled using an infrared system which determines whether eggs are viable or not. Any infertile or non-viable eggs are removed from the system. As a result of this, setting aside non vaccinated viable eggs is not possible, as once eggs enter this system, they cannot be removed, if they are deemed to contain a viable chick within the egg.
Accounts
Do I have to create an account?
I forgot my password. What do I do?
Cancellations
How do I cancel my order?
General Questions
Do you offer a catalog?
Will I receive extra chicks in my order?
Do you have a sexing policy for pullet chicks?
I was shorted on my order, what should I do?
Please fill our the mistakes/miscounts form found here, and then call us. We take customer satisfaction very seriously. On your fulfillment label, on the side of each box, should be an initial belonging to the person responsible for the correct fulfillment of your order. Please let us know what the initial on your label is, we will make sure to make things right.
*We require that you send in your claim form to us and contact us regarding an issue within 48 hours of receiving your chicks.*
Do you ship adult birds (started pullets)?
Do you still charge extra for each box?
We no longer have the box fee. All charges are included in the price per chick.
Do Cornish Cross require special feeding restrictions?
Yes, they usually do. If you plan to raise your chicks on conventional feed, use a 21%-22% protein chick starter, crumble. Feed this for 10 days up to 4 weeks, depending upon the recommendation of the feed supplier, leaving feed out all the time. After this period, transition to a lower protein "broiler grower" ration. Take care to restrict feeding. Typically it is suggested to leave feed out for 12 hours, then take it away for 12 hours. This will help to slow the growth rate for Cornish Cross.
A comprehensive guide, relating to how to raise all poultry that we have to offer can be found here.