Yes! Once your order has been placed, and payment information has been entered during checkout, you will receive your confirmation email. You do not need to wait for us to send one to you. You will receive one automatically. After this, rest assured that your order has been placed, and that you will receive your order on the hatch date that you selected. You can also select during checkout, to receive notifications via mobile phone number, rather than email.
You can check the status of your order at any time, by clicking the "Check The Status of Your Order" link, near the bottom and top of the page. You will be prompted to enter your email address and your order number. If you created an account, you can also check your order status by logging into your account.
Yes, we do. If you call us at 541-928-8928, we can place an order over the phone for you. We will need an email address if you would like to receive an emailed confirmation for your order. A credit card is required to place an order.
During peak season, we have people standing by to answer phone calls, but during the slow season (September-January), we do not. If you call and we do not answer, please leave us a voicemail and we will call you back as soon as we can. Even during peak season, we may not always be able to answer the phone right away.
Please call us at 541-928-8928 to change your existing, placed order. You can also edit your order from the confirmation email that you receive, when you place your order. You will then receive an updated confirmation email, stating your new total, and updated quantities/hatch date(s).
If you do not see the hatch date that you wanted to order from, it is most likely sold out. Please select one of the available hatch dates. You may also call us to see if we can place a special order for you, for a hatch date that is not listed on the website.
Click the floating cart icon to the right of your screen, about halfway up. In the cart, click remove, next to the item that you want to remove. You can then click "add additional hatch dates or varieties," and you will be redirected back to the menu for the zone that you selected.
Your chicks will arrive within 1 to 3 days after they are shipped. All chicks ship on the hatch date. Some locations will receive chicks overnight, while others may require a full 3 days. If you have questions about shipping time to your location, please call us.
Yes it is! We have a very good working relationship with USPS, thus it is very safe to have your chicks shipped. We rarely run into shipment issues, but if one does occur, please take a picture of the box, with the chicks in it at your post office, and have a postal employee witness it. Please send us the picture and we will file a claim with USPS. We will also work with USPS to determine what was the cause of the issue. We will always follow up with you and make things right, if an issue does occur.
Please take a picture of the box, at the post office, and have a USPS employee witness it. Send us the picture and we will follow up with you. We will refund the dollar amount lost, for any DOA chicks received. A picture is required to receive a credit.
Yes we do! Weather can certainly pose issues throughout the year, fortunately, we are well prepared. We have summer boxes, as well as winter boxes. We determine the proper box to use for your order, by recording the high and low temperature of your location, for the expected arrival date, on the fulfillment label on your chick box, and then selecting the appropriate box. For extremely cold locations, we can also utilize specialized insulating pads, and heat packs.
Typically we put 25 chicks in a 25 ct. box, 50 chicks in a 50 ct. box, and 100 chicks in a 100 ct. box. However depending upon the weather, and the quantity of chicks that you order, this may vary. In very warm weather, we will usually put a maximum of 15 chicks in a 25 ct. box, 30 chicks in a 50 ct. box, and 80 chicks in a 100 ct. box.
That depends. If you are placing a single order (for only one hatch date) payment will be processed immediately. If you are placing orders for multiple hatch dates (usually to qualify for special bulk pricing), payment will be processed the day before, or the day of hatch. You will only pay per hatch date. Orders will not be shipped without payment.
If we attempt to process payment, and the payment declines, we will contact you immediately. If you placed a single order and payment declines, we will attempt to contact you. We will not place your order until payment processes successfully.
If you placed orders for multiple hatch dates and payment declines, we will contact you immediately. If payment is not able to be processed successfully by 12:00 PM (PT) on the hatch date, your order will not be shipped, unless you call us and make arrangements for payment. Please call us immediately if you have reason to believe that a payment might decline.
We accept only credit/debit cards for ship orders. Pickup orders or feed store orders, may be paid for by credit/debit card, cash, or by check, upon prior approval. Call us if you would like to pay in cash or by check, for pickup or feed store orders. The default payment method is credit/debit card. We accept all major credit/debit card providers. A full list of carriers is provided at the bottom of each page.
Yes it is. We are PCI Level 1 compliant. We do not handle your payment information nor do we keep record of it. All information is stored in secure servers maintained by top notch security companies who manage online payments for companies such as Target, K-Mart, Bi-Mart, etc. The company who manages your information is Stripe. We do not share or disclose any of your information, at any time.
No, but we highly recommend creating one. You will be able to check the status of your order(s) without having to enter your email and order number. Creating an account will also allow you to check out more quickly in the future.
If you need to cancel an order, please call us at 541-928-8928. Please note that we may not be able to cancel your order, after a certain point. Please click the link to view our cancellation policy, in detail.
For Cornish Cross, we ship 4% extra in each order. For all other varieties we usually will include 1 or 2 extra chicks per box. If we run short on a hatch, we will withold extra chicks to avoid shorting customers.
Please call us. We take customer satisfaction very seriously. If you receive anything other than what you ordered, please call us immediately. On your fulfillment label, on the side of each box, should be an initial belonging to the person responsible for the correct fulfillment of your order. Please let us know what the initial on your label is, we will make sure to make things right.
Yes, they usually do. If you plan to raise your chicks on conventional feed, use a 21% protein chick starter, crumble. Feed this for 10 days, leaving feed out all the time. After 10 days, transition to a lower protein "broiler grower" ration. Take care to restrict feeding. Typically it is suggested to leave feed out for 12 hours, then take it away for 12 hours. This will help to slow the growth rate for Cornish Cross.
Plan to raise your chicks on Organic/Non-GMO feed? Click here: