Mistakes are rare, but they do happen from time to time, as no one is perfect.
Once you have received your order, you must report any mistakes within 48 hrs, should an error occcur. Please fill out our online claim submission form, where you will be asked to include a picture of the front box label which shows the quantity, and variety, along with your submission. The signature or initials of the employee who filled your order are on the front box label; we hold each of our employees accountable for every order that they fill.(Click the link below to submit a claim)
We **guarantee 100% live delivery of our birds**, and issues rarely occur, but we must have picture proof of any deceased birds, should a shipping or delivery issue arise, so that we can successfully file a claim with USPS. You must do this at the post office, and have the post master witness it. All claims with pictures, must be submitted via our online order claim submission form, within 72 hours of receipt of your order.(Click the link below to submit a claim)
**100% live delivery guarantee does not apply to Ship Via USPS orders of less than 25 chicks per shipment.**
Extra padding, insulation, and supplemental heat sources, will be added as needed, on orders less than 25 chicks per shipment in an effort to ship chicks to you in the best condition possible. If any losses occur during shipment of Ship Via USPS orders of less than 25 chicks per shipment, those losses are non-refundable.
We reserve the right to deny any claims that we suspect are fraudulent in nature.
You will receive an email notification once your refund has been processed and the amount refunded will be credited back to the card number that you used to pay for the order.
If you have any questions about our refund policy, please give us a call at