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IMPORTANT! If you’re a store owner, please make sure you have Customer accounts enabled in your Store Admin, as you have customer based locks set up with EasyLockdown app. Enable Customer Accounts
Missed Local Pickup Policy (No Call, No Show)
If you schedule a pick up time for your order and you do not arrive at our designated location at the scheduled time, and you do not contact us prior to the pickup time to notify us of your absence, or schedule change, you will be liable for 50% of the price that order.
If you need to change your pick up time, please call us prior to the scheduled pick up time.
Before the hatch date, changes can always be made to pickup times.
Abandoned orders will be subject to this same charge.
If contact is not made by 12:00pm the day after the scheduled pickup day, you will forfeit your order, you will be liable for 50% of the price of that order, the chicks be rehomed and if no correspondence is received from the customer by the end of the business day all future orders will be cancelled and no future orders can be placed with us until the matter is resolved,
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